Home > Policies & Agreements
Last updated: May 26, 2011
Nexon America, Inc. and its affiliated companies (collectively, "Nexon America," the "Companies," "we," "us") provide this web site (the "Site") and all Site-related services and products, including, without limitation, massively multiplayer online role-playing and multiplayer online casual games (collectively, the "Service") solely for playing purposes. Because the success of the Service is dependent on building and maintaining goodwill with our customers, we are committed to implementing measures designed to protect the privacy of those using the Service.
Two types of information are gathered from and regarding users of the Service:
We may group this information into aggregate visitor data in order to describe the use of the Site to our existing or potential business partners, sponsors, advertisers or other third parties, or in response to a government request. We may also group demographic and preferences information and responses to surveys that we collect from visitors into aggregate data for the same purposes. However, please be assured that this aggregate data will in no way personally identify you or any other visitors to the Site.
Nexon America does not control the acts of the individuals who use the Service. All users should be aware that, when they disclose personally identifiable or other information in a bulletin board, chat room, guestbook or other forms of communication while using the Service, the information is being made publicly available and may be collected and used by other users. When you disclose such information in a bulletin board, chat room, guestbook or other forum, you do so at your own risk; we are not responsible for information that you choose to communicate to other users on the Service, or for the actions of other users. We reserve the right (but shall have no obligation) to monitor your use of bulletin boards, chat rooms, guest books or other forums. In addition, we reserve the right to use IP addresses and other tracking technologies to identify a visitor only when we feel it is necessary to enforce compliance with the Site's policies, to protect the Site, our customers and others or we believe in good faith that the law requires it.
Please take some time to familiarize yourself with the different ways the information that is gathered from and regarding users is used.
Personally identifiable information: The personally identifiable information that you provide allows us to do a number of things, including allowing us (or third parties) to fulfill your product or service orders, alerting you to new products or services, features or enhancements, handling or routing your customer support questions or comments and/or notifying you about contests, promotions, special events, offers, products and services that may be of interest to you. Nexon America may enhance or merge the personally identifiable information collected from you with data from third parties. Further, we may share or otherwise transfer the information that we collect from you with our affiliates, advertisers and other business partners for a variety of purposes, including for the purpose of such parties providing you with advertisements, promotions, marketing materials or other materials or information related to products and services which might be of interest to you.
The Site may also use a technology called "tracer tags". These may also be referred to as "Clear GIF's" or "Web Beacons". This technology allows us to understand which pages you visit on the Site. These tracer tags are used to help us optimize and tailor the Site for you and the other Site visitors.
Opting-Out: You may "opt out" of receiving newsletters from us and/or our affiliates, advertisers or other business partners. Any newsletters that we do send you will indicate that the materials are from us and will provide you with a method of "opting out" of receiving future newsletters of a similar nature. If you do not "opt out" of receiving such newsletters, Nexon America reserves the right to use your personally identifiable information to provide you with such materials and otherwise share or transfer your personally identifiable information to our affiliates, advertisers or other business partners who provide products or services (or advertisements, marketing materials or other information therefore) that we believe may be of interest to you. However, we will not release your credit card information to third parties unless necessary to complete a transaction between you and such third party. If you decide that you would like to "opt-out" of receiving such materials from Nexon America or "opt-out" of Nexon America providing your information to its affiliates, advertisers or other business partners, please contact our customer support department by logging into the customer support portal and submitting a ticket. Keep in mind that, while Nexon America encourages its affiliates, advertisers and business partners to adhere to our policies regarding the privacy of our users and to otherwise handle personal information in a responsible manner, we cannot and do not assume any responsibility for any actions or omissions of third parties, including the manner in which they use information received either from us or independently. Despite the efforts taken by Nexon America to prevent such actions from happening, there is a possibility that you will still receive materials from Nexon America's affiliates, advertisers and business partners even after you "opt-out". Nexon America reserves the right to contact you at any time using your personally identifiable information for administrative or billing-related issues. Please also keep in mind that any opt-out choices you make will not apply where you have made, simultaneously make, or later make a specific request for information from Nexon America.
Security: We intend to take reasonable and appropriate steps to protect the Personal Information that you share with us from unauthorized access or disclosure. When you transmit Personal Information from your PC to our servers, your information is protected by both a "firewall" (a combination of computer hardware and software that helps keep unauthorized visitors from accessing information within our computer network) and industry standard SSL (secure socket layer) encryption. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your Personal Information and privacy, we cannot guarantee or warrant the security or any information you disclose or transmit to us online and cannot be responsible for the theft, destruction, or inadvertent disclosure of your Personal Information.
If you create an account on the Site, you may be asked to choose a password for your account, in which case your online account information shall be protected by your password. We recommend that you do not disclose your password to any other person. You are responsible for maintaining the confidentiality of your password and account and are fully responsible for all activities that occur under your password or account.
If you use our social networking features on the Site or other public venue on the Site, you will be identified on those venues by the name you submit. Please be aware that the name you choose to provide will be viewable by all users of our message boards or other public venues, so please use caution when choosing your name or providing any profile information. Information that you provide on blogs, message boards or other similar venues may also be viewable by the general Internet public. We cannot be responsible for any Personal Information you choose to post in public venues, and we recommend careful consideration before you post such information.
If you would like to have your personally identifiable information removed from Nexon America's databases, please contact our customer support department by logging into the customer support portal and submitting a ticket. Keep in mind, however, that there will be residual information that will remain within Nexon America's databases, access logs and other records, which may or may not contain such personally identifiable information. The residual information will be used to protect the integrity of the Service and help prevent hackers for abusing the Service. The residual information will not be used by us for commercial purposes; however, we reserve the right, from time to time, to re-contact former users of the Service. In addition, we may sell or transfer assets or portions of our business or our entire business to our affiliated companies or third parties as we continue to improve our product and service offerings. In all such transactions, user information (whether non-personally identifiable or personally identifiable) may constitute one of the transferred business assets and you hereby agree to all such transfers. In addition, in the event we reorganize, file for bankruptcy or engage in similar events (whether voluntarily or otherwise), user information (whether non-personally identifiable or personally identifiable) may be transferred to our successors and assigns.
If you are the parent or guardian of a child who is under the age of eighteen (18) that has created their own account (if they are between the ages of 13 and 18) or is authorized by you to use your account (if they are under the age of 13), we urge you to instruct your child to NEVER give out his or her real name, address, phone number or other personally identifiable information while using the Service. Children under the age of eighteen (18) should encourage their parents or guardian to review this policy and to contact us if they have any questions. Children under the age of thirteen (13) years old should never attempt to register for an account and should never otherwise access this Site or Service without the unequivocal permission of their parents or guardian, including playing any games.
We have engaged third party ad server networks to serve advertisements within or in connection with the Site. Because your web browser must request these advertising banners from the ad networks' servers, these companies can send their own cookies to your cookie file, just as if you had requested a web page from the Site. Please note that if an advertiser on a third party as server asks us to show an advertisement to a certain audience (for example, 18-34 who have viewed child-related items) and you respond to that ad, the advertiser or ad-server may conclude that you fit the description of the audience they are trying to reach. However, we would only authorize third party ad servers to employ anonymous cookies for ad delivery and anonymous targeting. We would not knowingly permit a third party ad server to collect Personal Information about you. If you want to prevent a third party as server and/or third party service provider from sending and reading cookies on your computer, you must visit each third party as server network's website individually and opt out (if they offer this capability).
The Site may contain links to other Internet web sites, including co-branded or other affiliated sites, which may or may not be owned or operated by Nexon America. Unless otherwise explicitly stated, we are not responsible for the actions or the privacy practices or the content of such web sites, including such sites' use of any information (such as IP number, browser type or operating system) collected when users of our Service click through links to those web sites. Even though such information might not identify you personally, we strongly encourage you to become familiar with the privacy practices of those sites.
Beginning on January 1, 2005, California Civil Code Section 1798.83 permits customers of Nexon America who are California residents to request certain information regarding its disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please write to us at:
Nexon America, Inc. - CA Privacy Rights
137 N. Larchmont Blvd., #619 Los Angeles, CA 90004-3704 By email: email@example.com
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