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Updated 22 December 2015 for spelling and grammar.
Effective Date: 14 December 2015
The purpose of this Privacy Statement is to inform you about our information privacy practices and your privacy rights. Because the success of our website(s) and Games (as that term is defined in Section 11 below) is dependent on building and maintaining goodwill with our users, we are committed to implementing measures designed to protect the privacy of those using the websites and Games. This Privacy Statement describes the types of information we collect; how we collect, use, and share the information; your choices related to our information practices; and how we protect your information. By utilizing our Services, you signify your agreement to this Privacy Statement, our Terms, and other Nexon rules, policies, notices, agreements and guidelines as may be made available to you from time to time.
Some terms used herein are defined in the last paragraph of the Privacy Statement. Please refer below for definitions. This Privacy Statement is governed by and incorporated by reference into the Terms (as that term is defined below) available at http://www.nexon.net/ and should be interpreted consistent therewith.
You may be able to access third party services (including through links, advertisements, or other means), including social networks, such as Twitter, Facebook, and Google+, from our Games. When doing so, please understand that those third parties have their own set of information practices. We strongly recommend that you read their privacy policies and terms and conditions of use to understand how they collect, use, and share information. We are not responsible for the privacy practices or the content on the websites of third parties.
By agreeing to the Terms, you consent to the collection of information for the purposes defined in this Statement, without prejudice to your right to refuse afterwards such a use.
Our Services are not directed to children under the age of 13 and we do not knowingly collect Personal Information from children under the age of 13. If you are under the age of 13, please stop using our Services. If you are under the age of majority in your country of residence, you must have your parent or legal guardian’s permission to register for the Services (and you will provide evidence of such permission to us upon our request). If you do not have your parent or legal guardian’s permission (or cannot provide evidence of such permission to us upon our request), please stop using our Service.
We encourage parents and guardians to take an active role in monitoring their children’s use of the Services. In the event that we learn that we have inadvertently collected Personal Information from children under the age of 13, we will make efforts to promptly delete that information.
We require certain information from you in order to provide the Services to you.
Personal Information. When you use our Services, we may collect and store personally identifiable information that you have directly provided on a voluntary basis. Personally identifiable information (“Personal Information”) is any information relating to an identified or identifiable natural person. An identifiable person is one who can be identified, directly or indirectly, by reference to an identification number or to one or more factors specific to his/her physical, physiological, mental, economic, cultural or social identity. For example, when you register with us, we may collect certain information from you, including your name, email address, username, nicknames and passwords, and social networking usernames and information. Once registered, you may also have the option of completing a user profile. Your user profile may include Personal and non-Personal Information, depending on how you complete the profile. We do not require Personal Information from you in order to access our Sites or some aspects of our Services. However, you will not be able to utilize certain features of our Services unless you create a profile and share with us some Personal Information. For example, you will not be able to play some of our Games, receive materials such as newsletters, or make purchases without a profile being created.
Non-Personal Information:When you use the Service, we may collect information that will not be able to specifically identify you, such as demographic information (for example, gender or age) and information about your interests and preferences. In many cases, such demographic and preferences information is optional. In other cases, such as online surveys, we collect this information on an anonymous basis. We may group any such information into aggregate user data in order to describe the use of the Services to our existing or potential business partners, sponsors, advertisers or other third parties, or in response to a government request. We may also group demographic and preferences information and responses to surveys that we collect from visitors into aggregate data for the same purposes. However, please be assured that this aggregate data will in no way personally identify you or any other visitors to the Site. Should we link any demographic or preferences information to any Personal Information, then such demographic information and preferences information will be treated as Personal Information under this Privacy Statement.
Technical and Usage Information. To enable your use of our Services, we collect technical and usage information such as your IP address, your browser type, browser language, referring and exit URLs (including, without limitation, your access to third party sites (including through links, advertisements, or other means), including social networks such as Twitter, Facebook, and Google+), interactions with other users, usage statistics with the Services, and device identification information regarding the computers, the servers or other devices with which you use our Services.
Information subject to this Statement is collected by Nexon, a corporation formed under the laws of the State of Delaware, United States of America, with offices located in the State of California, United States of America. When you are asked for Personal Information while using the Service, you are sharing that Personal Information with Nexon, its parent, its sister companies, and its affiliates, unless specifically stated otherwise. Please be aware that Nexon and some of the other mentioned companies are located in the US and other countries outside of the European Economic Area and as such may have a data protection level that is not identical to that maintained in the EEA. As a result of this sharing, you may receive communications from any of the Nexon entities.
In addition, some Services are provided in conjunction with third party companies, and thus your Personal Information may be collected by a company that is not a part of or related to Nexon. This collection may occur by itself or occur simultaneously with Nexon’s collection of the same information. However, in such instance you will be notified at the time the Personal Information is collected. If you do not want your Personal Information to be shared, you can choose not to allow the transfer of Personal Information by not using that particular Service or by not providing any Personal Information at that time.
We may collect information about you and your use of the Services in a number of ways:
When Provided Directly from You. As mentioned above, we collect information about you directly from you in certain circumstances, including when you register for an account, you submit gameplay preferences, or you communicate directly with us through e-mail, web submission or other communication channel.
When You Communicate with or Share with Other Users. You may also participate in certain activities on our Services that give you the opportunity to voluntarily communicate or share information with other Nexon users, such as posting messages on a message board, in-game situations, posting public comments to user profiles or games, sending private messages, sending invitations, and posting photos. We may occasionally monitor, record, store and process these communications and interactions in order to protect your safety or the safety of other users, to assist with regulatory or law enforcement efforts, or to protect and defend Nexon’s rights and property.
To Ensure Compliance with the Terms. In order to maintain the integrity of the Service and to ensure compliance with the Terms, we reserve the right to use automated tools to scan and obtain information from your computer, software, and parts or portions thereof, including, but not limited to, your computer's random access memory, video card, central processing unit, hard drive(s) and any other storage devices in order to assist our efforts in policing users who may implement programs and/or scripts used to develop and/or use "hacks" and/or "cheats" to gain advantage over other users. Such programs or scripts include, but are not limited to, packet editors, cheat engines and WinSocket providers. In addition to such programs or scripts, we may record gameplay, chat posts or other interactions you have with the Service as part of our provision of the Service or if we suspect that you are violating the Terms. Such recordings will be used to determine if you have in fact violated the Terms. The right to monitor and record your interactions with the Service to ensure compliance with the Terms is in addition to the other rights to monitor and record as provided for in this Statement.
Through Cookies and Similar Technological Means. When you use our Services, Nexon may collect information about your use and interaction with those Services. The bulk of this information is collected and stored through the use of technological means like cookies, log files, and analytical measurements and tools.
We may use some or all of the following types of cookies (and similar technologies)
Analytics and Research
We may use analytics- and research-oriented cookies to collect information about how visitors use our Services. We may use the information to compile reports and to help make improvements to the Services. Analytics- and research-oriented cookies collect information in an anonymous form, including the number of users of our Services, where users have come from, why types of computer systems they use, etc.
These cookies help us to identify our users so that when you’re logged in, you can enjoy Nexon’s Services and their features to the fullest extent.
Service Features and Performance
We may use feature-tracking cookies to collect information about how our Services are performing. We may use the information to compile reports and to help make improvements to the Services.
Security and Service Integrity
We may use security-based cookies to heighten the security offerings of our Services. We may use information obtained from security and service integrity cookies to, among other things, enforce our Terms of Service and to protect the safety of our users.
You may block these cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our Sites or play our Games.
To Provide the Services: We may use the Personal Information, Non-Personal Information and Technical and Usage Information we collect in the following ways:
BY AGREEING TO THE TERMS, YOU CONSENT TO THIS USE OF YOUR PERSONAL INFORMATION. YOU MAY REVOKE YOUR CONSENT AT ANY GIVEN TIME, THOUGH DOING SO MAY IMPAIR THE PROPER FUNCTIONING OF THE SERVICES.
To Protect the Integrity of the Services: As noted above, we may collect and store information to ensure compliance with the Terms. In addition, we may collect Personal Information and Non-Personal Information about you and your actions if we suspect that your actions on Service, including communications on forums, Service-enabled communications or images of in-game situations, could violate or infringe upon the Terms, endanger the integrity and/or the security of the Services, put at risk your safety or the safety of other users, or would otherwise be illegal. We may combine this information with any other information about you for these purposes.
BY AGREEING TO THE TERMS, YOU CONSENT TO THE RECORDING, STORAGE AND DISCLOSURE OF SUCH COMMUNICATIONS YOU SEND OR RECEIVE FOR THESE PURPOSES.
To Evaluate and/or Improve Upon the Services: We use Non-Personal Information and Technical and Usage Information to build higher quality, more useful Services by performing statistical analyses of the collective characteristics and behavior of our users, and by measuring demographics and interests regarding specific areas of the Services. We also may use Non-Personal Information and Technical and Usage Information for security or debugging purposes, technical support and to protect against user abuse. We may group this information into aggregate visitor data in order to describe the use of the Services to our existing or potential business partners, sponsors, advertisers or other third parties, or in response to a government request. We may also group demographic and preferences information and responses to surveys that we collect from visitors into aggregate data for the same purposes. However, please be assured that this aggregate data will in no way personally identify you or any other user of the Service.
To Address, Prevent or Limit Illegal Activities: We reserve the right to use and/or release any or all information contained within our databases, access logs or other records concerning you if you violate the Terms, policies, notices, agreements or guidelines, or intentionally or unintentionally partake (or are reasonably suspected of partaking) in any illegal activity, including, but not limited to, hacking, even without a subpoena, warrant or other court order, and to release such information in response to court and governmental orders, civil subpoenas, discovery requests and as otherwise required by law, and/or to initiate our own legal proceedings. We cooperate with law enforcement agencies in identifying those who may be using the Service (or any part thereof) for illegal activities. We also reserve the right to report any suspicious or suspected illegal activity to law enforcement individuals or entities for investigation or prosecution.
It is our policy not to share your Personal Information with third parties unaffiliated with Nexon for their own use except in the following circumstances:
With respect to your Non-Personal Information and Technical and Usage Information, we may share such information with third parties for various purposes, including for the purpose of explaining our user demographics or improving the quality or delivery of our services and the marketing materials available through the Games. We may use third party advertisers and advertising networks to deliver advertising within the Services. We may share your Non-Personal Information, including your operating system, country location, and Games usage information with these third party advertisers for the purposes of delivering these advertisements. Moreover, these third parties may utilize technological means to deliver the advertisement, including use of their own cookies, just as if you had requested a web page from the Site. If an advertiser on a third party advertising network asks us to show an advertisement to a certain audience and you respond to that advertisement, the advertiser or advertising network may conclude that you fit the description of the audience they are trying to reach. If you want to prevent a third party advertising network from sending and reading cookies on your computer, you must visit each third party advertising network's website individually and opt out (if they offer this capability).
Finally, some features may allow you to share information about you and your use of the Service with others. For example, the Service may allow you to link your Service account with third party social networking sites. When doing so, please understand that you are sharing information directly with third parties, not with Nexon, and that those third parties have their own set of information practices. When you engage in such sharing, you may be allowing others to view the content you Post, your name, and more. We are not responsible for the privacy practices or the content on the websites of third parties, nor for any sharing of your information (Personal Information or otherwise) with any third party. We recommend careful consideration before you Post anything to such media, and we strongly recommend that you read their privacy policies and terms and conditions of use to understand how they collect, use, and share information.
Opt Out.You may at any time "opt out" of receiving marketing materials described in this Privacy Statement from us and/or our affiliates and advertisers working on our behalf. The marketing materials that we send you (e.g., e-mails) will indicate that such materials are from us and will always provide you with a method of "opting out" of receiving future materials of a similar nature. To “opt out,” you may utilize the opt out functionality included in our e-mails, you may change your communication preferences within the Nexon Launcher (as may be applicable to communications on that platform) and you may contact our customer support department by logging into the customer support portal and submitting a ticket, or you may edit your account information on our Service accordingly. Keep in mind that, while Nexon takes reasonable steps to require our advertisers and business partners to adhere to our policies regarding the privacy of our users and otherwise to handle your Personal Information in a responsible manner, we cannot and do not assume any responsibility for any actions or omissions of third parties regarding their use of information they receive independent of us.
Notwithstanding any request to opt out, Nexon may continue to use your Personal Information to contact you with information that is important to our offering of the Service (e.g., a notice of an update to this Privacy Statement) and administrative or billing-related issues. In addition, we may not delete Non-Personal Information or Technical or Usage Information in response to an “opt out” or deletion request. Nexon reserves the right to retain and use this information consistent with this Privacy Statement even after a request to delete your Personal Information is received provided that the information being retained is not Personal Information. If you wish to never be contacted by Nexon again, please submit a ticket to our Customer Support department, asking them to delete your account. This action is permanent, so please request this only if you are absolutely sure this is what you want.
Correct or Delete Personal Information.You may also request that we correct or delete Personal Information about you. To do so, please submit a ticket to our Customer Support department. You may also send in a written request to Nexon America, Inc., Attention: Privacy Statement Administrator, 222 N. Sepulveda Blvd., Suite 300, El Segundo, CA 90245, United States of America. Please make sure that your request to correct or delete Personal Information is clear and includes all Personal Information you want to have corrected or deleted. If you wish to have all Personal Information about you deleted, you may simply ask for a complete and permanent deletion. For your security, we reserve the right to contact you to confirm and verify your request to correct or delete Personal Information, including the right to request additional information to confirm your identity and that you have the right to correct or delete Personal Information tied to a particular account. If we request additional information and it is not provided to us, we will not act on the request to correct or delete Personal Information. If we seek and obtain such confirmation or verification, we will respond to your request promptly. We may retain a copy of your Personal Information for a limited (but reasonable) period of time after processing your request in case you decide to begin using the Service again.
Please note that your request to delete certain Personal Information may restrict or prohibit your use of the Games and/or the Service, while the deletion of all of your Personal Data will lead to the termination of your account and your ability to use the Services. Also, in some cases, we may not be able to delete your Personal Information and will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Request for Access to Personal Information.Where allowed by law, you may request access to your Personal Information. To do so, please submit a ticket to our Customer Support department. You may also send in a written request to Nexon America, Inc., Attention: Privacy Statement Administrator, 222 N. Sepulveda Blvd., Suite 300, El Segundo, CA 90245, United States of America. We will process that request in line with any local laws and our policies and procedures in place for dealing with such requests.
There may be circumstances where we are unable to provide access to your Personal Information. We may deny, or restrict access for legally permissible reasons, such as situations where the information contains references to other individuals and is not reasonably severable, or where it cannot be disclosed for legal, security, or commercial proprietary reasons. We will advise you of any reason for denying or restricting an access request.
Information Shared with Third Parties.Any information shared with a third party, whether through the Service or not, is subject to the control of that third party, and therefore a request made to Nexon to “opt out” or to correct or delete Personal Information will not have any impact on the third party’s use or storage of that information.
Although we do not represent that we follow any particular, independent code of best practices, we maintain reasonable physical, electronic, and procedural safeguards to protect your information. For example, we protect some of your Personal Information by using a firewall and Secure Socket Layer (SSL) encryption.
While we take reasonable precautions against possible security threats, there is no such thing as “perfect security” on the Internet, so we cannot guarantee that unauthorized access, hacking, data loss, or other breaches will never occur. We strongly recommend that you take steps to maximize the security of your Personal Information, such as not sharing your login information and logging out of your account after you are done using our Service.
We may transfer, store and process your Personal Information in the US as well as in other territories. It may be processed by staff operating in these countries who work for us or for one of our affiliated entities, vendors or suppliers. Such staff maybe engaged in, among other things, the fulfilment of an order, the processing of your payment details for NX currency and the provision of support services.By submitting your Personal Information, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your Personal Information is treated securely and in accordance with this Privacy Statement.
All users should be aware that, when they disclose Personal Information to others through or using the Service, the information being shared may be made publicly available and may be collected and used by others outside of the control of Nexon. When you disclose about you to others, you do so at your own risk and we are not responsible for protecting the information that you choose to communicate to other users on the Service, or for the actions of other users.
From time to time, we may make changes to this Privacy Statement. If we amend this Privacy Statement, we will notify you and other users by either posting the notice on the Site with a revised version, e-mailing it to the address which you have provided while registering to the Services and/or through other means of communication enabled through the Service. Any changes to this Privacy Statement will take effect after a reasonable time span as set forth in the notice of such changes. . If you do not consent to the changes, do not use the Services. Your continued use of the Service after such notice and an appropriate time span as set forth in the notice will be deemed acceptance of such changes. We recommend that you return to the Site and/or Service periodically to ensure familiarity with the most current version of this Privacy Statement.
California Civil Code Section § 1798.83 permits customers of Nexon who are residents of the State of California, United States of America to request certain information regarding its disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please write to us at:Nexon America, Inc.
At this time Nexon does not respond to Do Not Track requests.
Nexon America, Inc.
Attn: Privacy Statement Administrator
222 N. Sepulveda Blvd., Suite 300
El Segundo, CA 90245 United States of America
“Game(s)” means the interactive software entertainment products and services made available to end users by Nexon.
“Include,” “Includes,” and “Including,” whether capitalized or not, means including without limitation.
“Nexon” means Nexon America, Inc.
“Post” means to upload, post, create, make available, send, share, communicate or transmit.
“Service” or “Services” means the functionalities, gameplay, technologies, and other aspects of our Site, our Games, and all Site- and Game-related products and services.
“Site” or “Website” means www.nexon.net and other such URLs as may be controlled by Nexon.
“Terms” mean the terms and conditions applicable to the Services, made available to you through the Services and at www.nexon.net. The definition of Terms includes this Privacy Statement, the End User License Agreement applicable to our Services, the Nexon Terms of Service, and any other agreement or policy that is posted to our Site or incorporated into our Services.
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